On the back of my post yesterday about the delays in receiving my new Mizuno irons, having been custom fitted over a month ago, I posted on the golfmagic forum (I'd been registered for a while without validating my account or posting) about the issues I am having.
Within 4 hours, I had an email from Mizuno wanting to look into my order to see what was causing the delay, and a post from the golfmagic editor who had spoken to Mizuno saying similar.
I hope this is a turn in fortunes, and that Mizuno can identify the problem and get me my new clubs at the earliest opportunity.
It's important for me to be balanced, so having made a negative post yesterday, it's only fair that I put it in the public domain that the response from Mizuno since then has been good, with golfmagic's help. I wasn't expecting an email directly from Mizuno, it goes to show the power of the internet. I hope that this new found service continues and they make their way back up to the top of the reputation ladder where I previously held them.
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